The Promise Sneakers
RETURN AND SHIPPING POLICY:
We hope you love your new purchase as much as we do, but, if for some reason, it does not work, returns are accepted for STORE CREDIT only, no refunds. Returns are processed Monday through Thursday. Returns are not processed Friday - Sunday or after store hours.
Returns must be postmarked 7 DAYS from the date of receipt as indicated on the store’s tracking information.
Store credit will be issued LESS any shipping costs, even if FREE shipping was offered.
ITEMS ACCEPTED FOR RETURN MUST MEET THE FOLLOWING CRITERIA:
Brand new condition with original tags attached.
Unaltered, unworn, and free from stains, makeup, smoke, or pet hair.
Shoes must be returned in their original boxes with some type of packaging around the box.Shoe boxes must not have labels or tape attached to them or used as the shipping container alone.
NONRETURNABLE ITEMS INCLUDE:
Jewelry, wallets, hats, handbags or other small items
Leggings, bralettes, bodysuits, or other close personal items
Any item marked 20% off or more is a final sale item and not returnable
Please contact the phone number 325-642-2568 or 830-997-1117 for authorization before sending an item back. The buyer is responsible for all return shipping costs and delivery confirmation or insurance is strongly encouraged as Gypsies & Cowgirls cannot be responsible for lost or stolen items. Returns should include a copy of the shipping invoice, item indicated, and reason for the return. All returns should be mailed to:
Gypsies and Cowgirls
151 E. Main Street
Fredericksburg, Texas 78624
Because of the fast turnover of inventory, it is recommended that you place a new order online if you wish to exchange as the item may sell out before we receive it and store credit only will be issued if that is the case. We cannot guarantee exchanges.
There will be a 20% restocking charge for returned preorders.
Buyer is responsible for the return shipping costs unless the item is damaged or defective. Please be aware that all merchandise is inspected thoroughly before it leaves the store. If an item arrives damaged or defective, notification must be received within 48 hours upon receipt of the item. Notification may be sent to us:
By email to: firstname.lastname@example.org
Phone : 325-642-2568 (cell) or 830-997-1117 (store)
Any item that appears to be worn, altered, tags removed, or received after the return period allowed will be returned to the customer at their expense. If postage to return the item is not received within 5 days, the item will be donated to a charity of our choice.
All items are sent USPS. Shipping charges are calculated by weight of the item or assessed a minimum charge of $ 7.95. Shipping is done Monday - Thursday and your order is processed within 2-3 business days from date of receipt. Items are not processed for shipping Friday - Sunday.
International shipping starts at $ 50.00.In stock items will be shipped within 24 to 72 hours of payment confirmation. If an item is out of stock we will notify you on the future shipment information. If an item is no longer available, we will notify you immediately. In the event that your order is time sensitive, please contact us so that special arrangements can be made.